Returns & Exchanges
At Hallmark, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return most items in their original condition within 30 days of delivery.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all tags and labels remain attached to the products.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing